Secure connection
Help Center

How can we help?

Getting started

How to join Prime CommunityStandard, trial and presentation links explainedCompleting Getting Started

Account

Verify your emailReset your passwordUpdate your nickname or profileKeeping your account secure

Access & trials

How trial access works and when it endsKeeping access after a trialWhy is my application pending or asking for more information?Where to find your PU Prime UID

App & notifications

Install the Prime app on iPhoneInstall the Prime app on AndroidTurn notifications on or offI opened the link inside WhatsApp or Instagram

Learning

Joining live sessions (Zoom)Session reminders and time zonesUsing the Academy

Community

Community standardsYour IB and requesting a change of IB

Support

How support tickets workContacting the team

Important

Educational purpose — not financial advicePrime Community and PU Prime are separate companies