Privacy Policy

Last updated: 30 October 2026

Prime Community is an online educational community operated from the Philippines. This policy explains how we handle personal information, with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) as our privacy framework.

What we collect

We collect account details such as your name, email and nickname, and a securely protected password. Passwords are stored as cryptographic hashes rather than readable passwords.

Your time zone, which we set from your device's settings so live session times show in your local time. You can change it in your profile.

Application details include your broker, broker UID where applicable, community, IB and referral code. We also collect verification materials you upload for access checks and client-list matching information received from broker partners and IBs, including UID, email and deposit status where provided.

We collect support tickets and attachments, live-session chat, learning activity, device and push-notification subscriptions, and sign-in cookies and local storage needed to maintain your session and preferences.

How we use your information

We use information to provide and verify access, operate the community and live sessions, respond to support requests, deliver email and push notifications, protect security and prevent fraud, meet legal obligations, and improve the service.

Marketing updates are sent only with your consent. You can unsubscribe at any time or change your email preferences in your Profile. Withdrawing marketing consent does not itself cancel membership.

Who we share information with

We share information as needed with service providers for hosting and database services, email delivery, Apple or Google push services, Zoom, and an AI support provider if that feature is enabled.

Your IB and community leaders may see application status and basic profile information relevant to supporting your membership. Broker partners may receive information for eligibility checks. We may disclose information in response to valid legal requests or to meet legal obligations. We do not sell personal information.

Processing outside the Philippines

Information may be stored or processed outside the Philippines, including in the United States. It may be subject to the laws and lawful access requirements of those countries. We use appropriate contractual and technical safeguards with service providers.

Retention

We retain information only as long as reasonably necessary for the purposes described here, including account operation, support, security, dispute resolution and legal obligations. Retention depends on the record and its purpose. When information is no longer needed, we delete it or de-identify it where practical. Backup copies may remain until normal backup replacement.

Security safeguards

We use access controls, protected connections and secure password handling, and limit access to people who need information for their work. No online service can guarantee absolute security. Keep your password and verification codes private.

Your rights and choices

You may request access to your information, ask us to correct inaccurate information, withdraw consent where applicable, or request deletion through the Help Center and a support ticket. We may need to verify your identity before acting. Some information may need to be retained for legal or security reasons. Withdrawing consent required to operate your account may limit the services we can provide.

Age eligibility

Prime Community is not intended for anyone under 18. If you believe we have received information from a person under 18, contact us through the Help Center.

Changes to this policy

We update the date on this page when the policy changes. Material changes will be communicated through the platform or an appropriate account notice. Where required, we will ask for consent to a new use of information.

Contact

For privacy questions or requests, contact the team through the Help Center and support tickets.